mospay FAQ — Answers to Questions About VIP, Deposits and Games

The more you bet and play regularly at mospay, the faster you can move up to higher levels. Your gaming activity is counted toward each level. By staying active, it is possible to go from Bronze to Silver, then Gold, Platinum, and the highest Diamond level. Detailed conditions for level progression can be found on the VIP page in your account.

The mospay VIP program has five levels: Bronze — up to 0.2% weekly cashback; Silver — up to 0.4%; Gold — up to 0.6%; Platinum — up to 0.8%; and Diamond — up to 1.0% weekly cashback. Higher levels give more cashback. Each level also comes with additional benefits.

Weekly cashback is calculated on your total net losses for the week — that is, total losses minus total winnings, and your tier's rate is applied to the remainder. Example: if a Gold level member has a net loss of ৳20,000 in a week — ৳20,000 × 0.6% = ৳120 cashback. This is the maximum cashback rate for that level.

Diamond is the highest VIP level at mospay. Members at this level receive up to 1.0% weekly cashback. They also get faster withdrawal processing, personalized support, and priority access to special promotional offers. Stay active regularly to reach Diamond level and get the most out of your membership.

If you are completely inactive for a long period, your VIP level may be reviewed. However, skipping one or two weeks does not immediately lower your level. mospay generally gives regular players the opportunity to maintain their level. For specific conditions, check the mospay VIP page or contact live chat support.

mospay VIP cashback is added directly to your account balance, from where you can place bets in any game or make a withdrawal — subject to applicable terms. If there are no additional wagering requirements on the cashback, it can be used right away. Speak to the support team for confirmed details.

In roulette, a ball is spun on a rotating wheel and you bet on a specific number or color. At mospay you will find both European roulette (single zero) and live dealer roulette. Betting on a single number can return up to 36 times your stake if it wins, while betting on red/black or odd/even returns roughly 1:1.

Bet limits for table games at mospay vary by game. Generally, lower-limit tables are available for players with smaller budgets and higher-limit tables for high-stake players. To find the limits for a specific game, open that game — each table's limits are shown clearly in the game lobby.

In a live dealer game, a real dealer deals cards or spins a roulette wheel live on camera from a studio. You watch that live feed on your mospay screen and place bets using buttons. Games from premium studios like Evolution, Pragmatic Play Live and Ezugi are available here, giving you a real casino experience.

Yes, mospay's live casino section runs well on both Android and iOS devices. With a stable internet connection, live video streaming and betting work smoothly. Using 4G or Wi-Fi gives you the best experience. You can lower the video quality in the live game settings to save data.

In Baccarat, you bet on "Player", "Banker" or "Tie". The dealer deals two cards to each side. The side whose points are closest to 9 wins. 10, Jack, Queen and King are worth zero; Ace is worth 1. Live Baccarat tables with instructions in Bengali are available on mospay, so beginners can get started easily.

Yes, mospay's live casino is active seven days a week, 24 hours a day. Providers like Evolution and Pragmatic Play Live run their studios around the clock, so whether it's late at night after a BPL match or early in the morning, you can play at your preferred table.

mospay works on both Android and iOS. The site runs smoothly on modern Android smartphones, iPhones and tablets. Older devices can also access the site using Chrome or Safari. Keep your browser updated and use a device with enough RAM for the best performance.

Open mospay in Chrome on Android, then tap the menu (three dots) and select "Add to Home screen". On iPhone, open it in Safari, tap the share icon at the bottom and choose "Add to Home Screen". This creates a shortcut icon that works just like an app.

First, clear your browser cache: in Chrome, go to Settings → Privacy → Clear browsing data and delete "Cached images and files". If it's still slow, try a different network (Wi-Fi vs mobile data). Close other apps running in the background and update your browser. If the problem continues, let mospay know via live chat.

If the connection drops, the game pauses where it was. Once you reconnect and return to the game, it can usually continue from where you left off. If the connection drops during a slot spin before it completes, the result for that round is saved on the server. If there is any issue with your bet amount, contact mospay support.

Both the mospay app and mobile browser give you access to the same games, payment options and account features. The app generally offers faster loading and push notifications. The app is available for Android (APK) and iOS through official channels. See the mospay APK page for details.

You can deposit on mospay through four mobile wallets: bKash, Nagad, Rocket and Upay. These methods are widely used across Bangladesh and transactions can be made from home at any time. The same minimum deposit amount applies for each method.

The minimum deposit on mospay is ৳300 — this is the same for all payment methods (bKash, Nagad, Rocket and Upay). That means you can start with just ৳300. A 200% bonus is also available on your first deposit, so depositing ৳300 gives you a total balance of ৳900 (৳300 + ৳600 bonus).

Log in to mospay, go to the deposit section and select bKash. Send money to the mospay payment number shown using your bKash app. Once the transaction is complete, paste the Transaction ID (TrxID) into the field and confirm. Your balance is usually added within a few minutes.

mospay does not advertise any separate charges on deposits. Your mobile wallet provider (bKash, Nagad, Rocket or Upay) may apply their own "Send Money" fee according to their own policy, if any. For accurate information, ask mospay's live chat support.

A 200% bonus is available on your first deposit at mospay, up to a maximum of ৳20,000. For example: deposit ৳1,000 and you get ৳2,000 bonus, giving a total balance of ৳3,000. Before withdrawing the bonus, you must wager it 10 times — meaning you need to bet ৳20,000 for a ৳2,000 bonus. A bonus is never simply free money.

Yes, the process for depositing via Nagad, Rocket and Upay is the same as for bKash. Note that Rocket is Dutch-Bangla Bank's mobile wallet. Select your preferred method in the deposit section and follow the instructions shown. The minimum of ৳300 is the same for all methods.