mospay Privacy Policy – How Your Information Is Protected

1 Introduction and Scope

Your privacy on the mospay platform is very important to us. This Privacy Policy explains what information we collect when you use mospay's website, mobile app, and related services, how we use it, and how we keep it secure.

This policy applies to all registered and unregistered users of our platform. By using mospay's services, you agree to the terms described in this policy. If you do not agree, please refrain from using our services.

To learn about the full terms governing our services, read the Terms and Conditions page, which contains detailed guidelines on account use, transactions, and membership.

2 Types of Information Collected

mospay collects user information in various ways. This information can be divided into two main categories — information provided directly and information collected automatically.

2.1 Information Provided Directly

Information you provide yourself when registering, logging in, making a deposit, or getting in touch:

Full name and date of birth (for age verification — to confirm 21+)
Mobile number and email address
Preferred language and currency (Taka / ৳)
Payment method details — bKash, Nagad, Rocket, or Upay account number
What you write when contacting us via live chat or email

2.2 Information Collected Automatically

When you use the mospay platform, the following information is recorded automatically:

IP address and device type (Android, iOS, or browser)
Login time and date
Browsing activity — which pages were visited and how long you stayed
Gaming and betting activity logs
Information collected through cookies and similar tracking technologies

3 Purpose of Information Use

mospay uses collected information only for specific and legitimate purposes. Your information is never used for irrelevant or unlawful purposes.

We use your information for the following reasons:

To create, verify, and manage your account
To process deposits and withdrawals (bKash, Nagad, Rocket, Upay)
To provide customer support and live chat assistance
To prevent fraud and unauthorized access
To send relevant promotions and bonus offers (if you have consented)
To meet legal obligations
To improve platform performance

We never sell your information to third parties. However, limited information may be shared with trusted partners necessary for running our services — such as payment processors.

4 Data Protection and Security

mospay uses SSL (Secure Socket Layer) encryption technology to keep all your information and financial transactions secure. Our servers operate in a protected environment and undergo regular security checks.

4.1 Technical Security

SSL/TLS encryption for all data transmission
Two-factor authentication (OTP-based login verification)
Automated firewall and intrusion detection system
Storage in an encrypted database

4.2 Administrative Security

Only authorized staff can access user information
Confidentiality agreements are required when sharing information with third-party partners
A process is in place to promptly notify users in the event of a security breach

However, 100% security on the internet cannot be guaranteed. If you notice any suspicious activity, contact us immediately via 24/7 live chat or email.

5 Cookies and Tracking Technologies

Cookies and similar technologies are used on the mospay website and app. Cookies are small text files stored in your browser or on your device.

5.1 Types of Cookies

Essential Cookies: Required for login sessions and security; these cannot be turned off.
Functional Cookies: Remember your language preferences and settings.
Analytical Cookies: Used to understand how the site is being used — such as which pages are visited most.

5.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some functions of the platform.

6 Sharing Information with Third Parties

mospay does not sell or rent your information under any circumstances. However, information may be shared in the following limited situations:

Payment Processors: Necessary transaction information is shared with bKash, Nagad, Rocket, and Upay for deposits and withdrawals.
Technology Service Providers: Those who supply servers, game software, or customer service tools to operate the platform.
Legal Requirements: Information may be provided under a court order or direction from a lawful authority.
Fraud Prevention: Where necessary to ensure the security of an account.

All third-party partners operate under confidentiality agreements and cannot use your information elsewhere without mospay's permission.

7 Your Rights and Controls

Every registered user on mospay has certain inherent rights over their own information. You may contact us at any time for the following:

Right to Access: You can find out what information we hold about you.
Right to Correction: You can request that incorrect or outdated information be updated.
Right to Deletion: In certain circumstances, you can request that your information be deleted.
Right to Opt Out of Marketing: You can stop receiving promotional messages.
Right to Data Portability: You can request your information in a specific format.

To exercise these rights, contact our customer support team. We generally respond to your request within a reasonable time.

8 Data Retention Period

mospay retains your information for as long as it is needed to provide services or to meet legal obligations.

8.1 Active Accounts

While your account is active, all your information is stored securely. Gaming history, transaction records, and communication logs are available on your account page.

8.2 After Account Closure

Even after an account is closed or deactivated, financial transaction records and identity verification information are retained for a set period. After that period, the information is securely deleted or anonymized.

9 Protection of Minors

mospay is an adults-only platform and no one under the age of 21 is permitted to register or use our services. We do not knowingly collect information from anyone under the age of 21.

If we have reason to believe that a minor's information has reached us, we delete it immediately and close that account. If you have any information about this, please let us know.

For full details on responsible gaming, read our Responsible Gaming page, which contains complete guidelines on age verification, setting limits, and self-exclusion.

10 Policy Changes and Updates

mospay reserves the right to revise this Privacy Policy at any time. If significant changes are made, we will post a notice on the site and make reasonable efforts to inform registered users.

If you continue to use our platform after any changes, it will be assumed that you have agreed to the updated policy. Check this page regularly and contact us if you have any questions.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our customer support team. We are available 24 hours a day, 7 days a week in both Bengali and English.

Ways to contact us:

Live Chat: Chat directly from any page on the site — the fastest option
Email: [email protected]

To learn more about us and understand the company background, visit the About Us page. For quick answers to common questions, go to the FAQ page, where common queries about accounts, payments, and games are clearly answered.

mospay's Privacy Policy