mospay's commitment to responsible gaming
Gaming is enjoyable when it stays fun. But going beyond your limits can turn it into a problem. mospay believes it is our responsibility to ensure every player has a safe and healthy experience. On this page you will learn how to set your own limits, recognise warning signs, and get help when needed.
Our commitment is with you
mospay is an entertainment platform — slots, live casino, and sports betting are here for fun, not as a guaranteed way to earn money. We want every user to play consciously and in a controlled manner.
mospay's Terms and Conditions page explains in detail how to manage your account and under what circumstances an account may be suspended. Every member should be familiar with those terms.
Ask yourself a few questions before playing: Are you playing for fun, or to recover losses? Are you spending money outside your budget? Is gaming cutting into time with family or work? Honest answers to these questions will keep you on the right track.
Your information is fully protected under our Privacy Policy. Using responsible gaming tools is your right, and we handle everything with complete confidentiality.
Age limit is mandatory
No one under the age of 21 may open an account or play on mospay.
- Deposits and withdrawals are not possible without age verification
- Option to temporarily or permanently close your account at any time
- Ability to set your own betting and deposit limits
- 24/7 support in Bengali — via live chat and email
Tools to keep yourself in control
mospay offers several tools to help you manage your gaming habits. Contact the support team to activate any of them.
Deposit Limit
Set a maximum amount for daily, weekly, or monthly deposits. Lowering the limit takes effect immediately; raising it requires a waiting period.
Session Time Limit
Decide in advance how long you will play in one go. When the set time is up, the system will automatically end the session.
Cooling-Off Period
If you want to take a break for a few days, you can activate a cooling-off period ranging from 24 hours to 30 days. You will not be able to log in to your account during this time.
Long-Term Break
Self-exclusion can be activated for a period of 3 months to 5 years. Once this decision is made, it cannot be reversed — your account will only become active again after the period ends.
Betting Limit
Set the maximum amount you place on a single bet. This limit is very useful for avoiding large losses.
Marketing Opt-Out
If you no longer want to receive bonus offers and promotional messages, opt out at any time. This helps reduce the temptation to play.
To activate any of the tools above, contact our support team via 24/7 live chat or email. Answers to common support questions can be found on the FAQ page.
Recognise the warning signs of a problem
If you notice any of the signs below in yourself, it is a sign that your gaming habits may be going out of control. It is important to act quickly.
You keep placing bigger bets to try to recover losses
You have tried to stop playing but cannot
You are hiding your gaming from family or people close to you
You are using money meant for daily expenses or debt repayment to place bets
You feel restless or irritable when you cannot play
Gaming is causing problems with work, studies, or relationships
Your sleep, eating, or health is suffering but you are not stopping
Ask yourself — honestly
Answer each question in your mind. If most of your answers are "yes", it is time to take a break.
- Am I spending money outside my budget?
- Am I spending more time when I lose than when I win?
- Is gaming reducing the time I spend with my family?
- Am I turning to gaming to relieve stress?
- Does gaming feel like an obligation now, rather than fun?
Facing these questions is hard, but honesty will show you the right path. You can learn more about our values and approach on the mospay About Us page.
Get help — you are not alone
If you recognise a problem, do not delay getting help. Reaching out to family, friends, or a professional is not a sign of weakness — it takes courage.
mospay Live Chat and Email
Our support team is available 24 hours a day, 7 days a week in Bengali and English. For account locks, limit setting, or self-exclusion, message us directly via live chat.
Family and Trusted People
Talk openly with people close to you. A family member or trusted friend can often be more helpful than professional support, because they know you best.
Mental Health Professionals
Consulting a psychologist or counsellor is very effective for managing gambling habits. Contact the mental health department at a government or private hospital in Bangladesh.
Get in touch directly
For any request or question related to responsible gaming, write to us by email or open the live chat. We respond in Bengali.
Why 21+ age verification matters
To register on mospay and take part in any form of gaming, you must be at least 21 years old. This is not an optional rule — it is mospay's strict policy to protect minors.
During account verification, age must be confirmed using a National ID card or birth certificate. If someone registers with false information, that account will be closed immediately and deposited funds may be withheld.
To protect minors, use parental control software on your device and keep content filters active in your browser.
Responsible gaming tips
- Set a budget for yourself before playing and do not exceed it
- Do not play for long stretches at a time — take regular breaks
- Do not play under the influence of alcohol or any other substance
- Do not play with the intention of recovering losses — it leads to even greater losses
- Do not treat gaming as a way to earn money — it is entertainment
- If you want to treat yourself, play only from your discretionary (entertainment) budget